Refund and cancellation policy

15 November 2026

This policy covers licence fees paid to Growsys Solutions Private Limited for BillTrix.

Before purchase. We offer a demo so that you can check the software before you pay.

Cancellation. You may cancel a licence before setup begins and receive a refund of the amount paid, less any payment gateway charges.

After setup. Once the software is installed and set up for your business, the fee for the current licence period is not refundable, except where we are unable to deliver what was agreed in the quotation.

Renewals. A renewal can be cancelled before its start date for a full refund.

How to ask. Write to the email address on the Contact page or call the support number, with your business name and invoice number. Approved refunds are returned to the original payment method within 7 to 10 working days.